Privacy Policy

Connected Canine Co.
Effective Date: [01/01/2025]

Connected Canine Co. ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect and process the following types of personal information:

  • Personal Details: Name, address, email, phone number.

  • Pet Information: Dog’s name, breed, age, medical history, and behavioural details.

  • Payment Information: Credit/debit card details or bank transfer information for service payments.

  • Communication Records: Emails, messages, and feedback provided by you.

  • Website Usage Data: IP address, browser type, and interactions with our website.

2. How We Collect Information

We collect personal information in the following ways:

  • When you book a service with us.

  • When you communicate with us via email, phone, or social media.

  • When you visit our website and engage with online forms.

  • Through testimonials, reviews, or surveys you voluntarily provide.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and manage our dog coaching, walk-and-train, and puppy development services.

  • To process payments and issue invoices.

  • To communicate with you regarding bookings, service updates, and customer support.

  • To improve our services and website functionality.

  • To comply with legal obligations.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. However, we may disclose your information:

  • To third-party service providers assisting with payment processing, website hosting, or marketing (who are required to protect your data).

  • If required by law or to protect our legal rights.

  • With your consent, for testimonials or promotional purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access and request correction of your personal information.

  • Withdraw consent for marketing communications.

  • Request deletion of your personal data, subject to legal obligations.

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

7. Cookies and Website Tracking

Our website may use cookies to enhance user experience and collect analytics data. You can disable cookies in your browser settings, but this may affect website functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Connected Canine Co.
Seaford VIC 3198
dogtrainerabi@gmail.com

By using our services, you agree to the terms outlined in this Privacy Policy.